FREQUENTLY ASKED QUESTIONS
How Long Is Dispatching Orders?
We endeavour to dispatch all orders within 1-2 business days after receipt of an order. During peak and promotional times, please allow 2 extra business days for dispatch.
We use Australia Post for our orders. We reserve the right to use an alternative carrier from time to time.
Shipping charges for your order will be calculated and displayed at checkout.
Read more on Australia Post here.
How Long Will Delivery Take?
Orders are packed daily and generally shipped within 24 hours.
Express delivery is usually:
1-2 days within NSW, 2-3 days to Qld, Vic, SA, 2-5 days for WA, SA and NT
Standard delivery is usually
2-3 days within NSW, 2-4 days to Qld, Vic, SA, 2-5 days for WA, SA and NT
Delivery delays can occasionally occur and are beyond our control.
If you are concerned about the time your order is taking, please reach out to us at info@innerwellbeing.com.au
How Do I Track My Order Online?
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can keep a close eye on your package.
Do You Ship Internationally?
At this stage Sage Wellbeing only ships to Australia and New Zealand.
Shipping charges are calculated at the checkout.
Customs, Duties and Taxes:
Inner Wellbeing NSW Pty Ltd is not responsible for any customs, duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
For more info on international orders please reach out to us at info@innerwellbeing.com.au
Can I Cancel My Order?
Once your order has been placed online, it cannot be cancelled. Please use the contact us page for any questions.
Does Inner Wellbeing Have A Physical Store I Can Visit?
Yes, we have one store located at 10/22 Fisher Rd, Dee Why NSW 2099 Australia
The Item I Wanted Is Sold Out. Can You Notify Me When It Is Re-stocked?
To add yourself to the waitlist of a sold out item, go to the product page and click ADD TO WAITLIST. Enter your email below where it says “Add to waitlist to be notified when it is back in stock,”then click on the ADD TO WAITLIST a second time. If the item comes back in stock, we will send you an email letting you know.
